SFWork Blog – news and updates from the Centre for Solutions Focus at Work

December 17, 2009

2010 UK courses – dates now out including Accelerated Learning, SF Pro and SF Negotiation

Filed under: SF Training — Mark McKergow @ 12:34

Our UK course dates for the first half of 2010 are now out!  The programme includes:

See a summary of our training offerings at http://www.sfwork.com/jsp/index.jsp?mnk=200, and a full events diary at http://www.sfwork.com/jsp/index.jsp?mnk=730.  There are discounts on all courses for SFCT members (http://www.asfct.org).  And finally remember the special 1-day workshop in SF Conflict Resolution in Bradford, Tuesdau 19 January 2010, details at http://www.sfwork.com/jsp/index.jsp?mnk=252.

December 10, 2009

Coaching with OSKAR – a great way for managers to learn SF

Filed under: SF updates — Mark McKergow @ 22:28

One of the courses we run in-house a lot is ‘Coaching with OSKAR’.  For those who don’t yet know, OSKAR is the simple SF coaching process originally designed by Mark McKergow (me) and Paul Z Jackson for a project around 1999-2000.  The client, a leading food manufacturer, wanted a coaching process which wasn’t GROW and which encouraged the sharing of know-how as well as process coaching.  We came up with OSKAR, which has been developing fans and enthusiasts ever since. 

OSKAR stands for:

  • Outcome – what’s wanted – for the topic and the session, in general and then in detail
  • Scale – on a scale from 1-10, where are you now?  Mmmm….
  • Know-how – what do we (the client, the coach, others) know about how to do this?  What helps?  What else?  Who else is good at this?  What do they do?  etc
  • Affirm and Action – what’s impressive so far, what small actions can be taken next (which includes finding more know-how)
  • Review – what’s better

This is a process which can be learned quickly and put into practice.  Even better, each of the elements can be used as a tool, so people don’t even need to stick to the process as defined!  A great place to start with SF in the rush of the workplace environment.  Read about our success with it in the NHS – http://www.sfwork.com/graphics/keys_to_unlock_leadership.jpg

Also, read Mark and Jenny’s white paper on OSKAR on our articles page at http://www.sfwork.com/jsp/index.jsp?mnk=610#2.  And read more in the second edition of The Solutions Focus – in our online shop at http://www.sfwork.com/jsp/index.jsp?lnk=825, or in any online bookseller worldwide.

December 4, 2009

Beyond targets – how goals are not the answer (in Copenhagen or elsewhere)

Filed under: Uncategorized — Mark McKergow @ 09:58

The climate change summit in Copenhagen is fast approaching and there is much talk of long-term targets on emissions with goals of huge reductions by 2050.  I am very committed to addressing climate change – and as an Solution Focused practitioner I am not sure that long-term goals are the way to go.  You see, GOALS put you in GAOL.   In my view they are a statement about predictability which flies in the face of en emergent and endlessly surprising universe. 

Just about all self-help and management books stress the importance of goals. “Write down your goals” is a mantra in the world of personal development. Some like to have SMART goals – specific, measureable, timed etc. And yet…I wonder if this is always as helpful as it might be. In conventional thinking, the way to make progress is to set a goal and then create a plan to work towards it. You measure success by how close you are to achieving the goal on the desired date. No doubt this can be effective – but is it the only way? Indeed, the British press is filled with stories like the hospital which was so focused on its goals of reducing waiting lists etc that staff neglected basic hygiene and an outbreak of the c. difficile superbug caused 90 deaths.

 Some people describe Solution Focused practice as goal-oriented.  They are right in a way - in that progress is the objective as opposed to understanding.   However, goals are not the only way to define and discern progress.  The goal is a part of the platform – the basis for change. It sets a direction for desirable change and helps to clarify the issue at hand.   In SF practice we then move on to consider the Future Perfect.   The Future Perfect is a description, in concrete tiny detail, of a day in the life of the world once the desired changed have somehow – possibily miraculously – happened.  It’s an exercise in imagination, of course – and yet we imagine it happening TOMORROW.   In general once the Future Perfect is described, then the goal seems to fade into the background.

 So, is the Future Perfect a goal? I think not – it works in a different way. Although specific, it has no time dimension and may seem to be far from achievable. After all, it’s a miracle! It’s a step in a conversation towards linking the future with the past – the search for counters, resources etc and ‘when does this happen already?’. This then leads to some kind of small steps in the right direction, and then the emergence of ‘what’s better’.  The small steps are usually to be taken in a matter of days, by the people who want change – not left comfortably on the shelf until things get more urgent. 

This is a very fluid and emergent way of working. It picks up and builds on signs of progress which cannot be predicted in advance, rather than making a plan. So it is very responsive to changing circumstances and above all helps those involved to keep their eyes on what’s happening, as opposed to the things that should be happening in the plan.  In climate change terms, initiatives like 10:10 (http://www.1010uk.org/) focusing on 10% carbon emissions reduction IN THE YEAR OF 2010 seem much more like a credible route to success.   

So – do goals put you in gaol? I think we may be coming to the end of the great goal-rush – goals sometimes seem to me to be a constrained and imprisoning way of working. SF offers a very coherent way to work with the emerging and unknowable future.  In my view, the success of Copenhagen should be judged not on long term targets, but on the number – potentially billions – of small actions taking place in the days and weeks that follow.

For more on the Solution-Focused change movement, visit my website at http://www.sfwork.com, and the online SOLWorld community at http://www.solworld.org .

November 20, 2009

SF conflict management – one day workshop 19 Jan 2010, Bradford

Filed under: Uncategorized — Mark McKergow @ 16:40

Antoinette Oglethorpe, sfwork’s conflict management expert, is running a one-day workshop is designed to introduce managers, HR professionals, consultants and coaches to the PARTNER model – a collaborative, solution-focused approach that helps individuals resolve conflicts through communication and dialogue rather than relying on formal process and procedure.

The event will be held on Tuesday 19 January 2010 at the Midland Hotel, Bradford, and the investment for the day is a very reasonable £175. 

By the end of the workshop, participants will be able to:

  • Have the confidence to tackle conflict between individuals constructively
  • Hold and facilitate discussions that help resolve the immediate conflict while strengthening the overall relationship between the individuals
  • Use the PARTNER model to help them prepare for and engage in those discussions

The workshop will include sessions such as:

  • Resolving Conflict in the Workplace – The Big Picture. What do we mean by conflict? Why is it important? What is your role as a manager or as an HR professional?
  • A new view of conflict – introducing a solutions-focussed approach to resolving conflict in the workplace
  • The PARTNER model
  • “Before the Discussion” (PAR) – one to one discussions with the individuals in conflict
  • “During the Discussion” (TNE) – Facilitating a discussion between the individuals in conflict
  • “Reaching Agreement” (R)

Facilitator on the day will be sfwork’s Antoinette Oglethorpe. For further information and to book a place visit Greg Vinnicombe’s website at http://www.usefulconversations.co.uk/index.php?s=events.

November 15, 2009

Great article on narrative practice – lots of connections

Filed under: SF Articles and Books — Mark McKergow @ 11:45

I have been interested in narrative practice for some years, and attended a training a few years ago with narrative therapy pioneer Michael White, sadly no longer with us.   I was taking my annual look at Mark Hayward’s www.narrativebooks.co.uk website to see whether I can fit in one of their trainings this year (I can’t, as usual! What a pity), and noticed that there is now a rather more formalised organisation starting, the Institute for Narrative Therapy, http://www.theinstituteofnarrativetherapy.com/.  Interesting website, with some very interesting articles. 

One article in particular caught my eye: Mark Hayard’s Is Narrative Therapy Systemic, from Context, October 2009.   In it, he argues that systemic has become a very broad church (agreed), and that one can understanding narrative practice through a systemic lens even though it shares little with some of the systemic therapy predecessors like the Milan school, strategic, etc.  I particularly liked his rererence to how Michael White liked to think about things:

“Michael White distanced himself from systemic ideas such as ‘symptoms having functions’ or homeostasis (White, 1995) preferring to identify his work with the narrative rather than the systemic metaphor. He described how systemic (and many other) therapies had largely approached the task of explanation in therapy by looking for of the determinants of the behaviour.  You can see this sort of enquiry in FT (family therapy) ideas about circularities (which are, essentially, cause and effect connections) and in the notion that symptoms are functional or purposeful, e.g. to maintain homeostasis. There is an implication that one can see such systems from a place of objectivity (first order cybernetics), what White called “a posture of spectatorship” (White, 1995), and that the passage of time does little to alter an essential equilibrium.”

You can download a free pdf of the paper at http://tinyurl.com/ylo4cug.  Mark refers several times to SF practice and how this shares a great deal with narrative.  I agree wholeheartedly.  Indeed, the question of whether SF practice is systemic was one thing we touched on in the McKergow/Korman ‘Inbetween’ paper (http://www.sfwork.com/jsp/index.jsp?lnk=6d8).  The idea of getting away from cause/effect and determinants – whether psychologically inside or systemically outside – is a key theme of our paper. 

Do check out Mark Hayward’s paper, which also includes a very nice ‘externalisation’ exercise to try out.  I am thinking that it may be time the SF community sought more common cause with the narrative community – we have far far more in common than many people realise, including some very fundamentally novel positions compared to other methods. 

November 3, 2009

SF gets a warm welcome at the British Wittgenstein Society

Filed under: SF updates — Mark McKergow @ 13:21

Yesterday was marked by the Autumn lecture of the British Wittgenstein Society, and Kirsten Dierolf and I were very pleased not only to be invited to the lecture, but also to be included in a special dinner following the event.  The lecturer was Prof Rom Harré (http://en.wikipedia.org/wiki/Horace_Romano_Harr%C3%A9) who has added Chair of the LSE’s Centre for the Philosophy of Natural and Social Sciences to his large collection of positions.  At 83 he is remarkably sprightly and presented the 30-strong audience with an hour on his latest work.  This deals with the novel idea of a ‘third Wittgenstein’ promulgated by Daniele Moyal-Sharrock (http://tinyurl.com/yejvoo3 ) and others, that the writings on On Certainty show key further developments from the Philosophical Investigations and may be viewed as a new phase of the philosopher’s thinking.  More on the lecture at http://www.britishwittgensteinsociety.herts.ac.uk/.  A robust thirty minutes of questions and discussion followed.)

Kirsten and I were then invited to join the speakers and committe for an Italian meal, where we discussed many angles on the shortcomings of conventional psychology, the latest development in Rom Harré’s work, the ins and outs of grammatical confusions and much more.  The academics seemed genuinely curious that a Wittgensteinian approach might yield so much in terms of real world results that SF – in therapy, management and other guises – has achieved over the years.  Along with Daniele Moyal-Sharrock herself, I was delighted to meet Prof Dan Hutto (http://tinyurl.com/y8hu66g, also of the Univeristy of Hertfordshire) who has written a number of books including (most recently) Folk Psychological Narratives: The Sociocultural Basis of Understanding Reasons.  The University is requiring all departments to examine and show their impact in the world, and there may be some interesting collaborations in the distance. 

All agreed that there is an important movement afoot in the worlds of psychology and philosophy, with a new view coalescing.  Rom Harré mentioned narratology as one name for this.  It all felt like a marvellous start of some important future developments.  We were also very delighted to be taken seriously by the experienced philosophy professionals, give out copies of the SFCT jounal InterAction (http://www.asfct.org/journal.php) and be praised for our paper on The Grammar of Neuroscience (available for download at http://www.asfct.org/documents/journal/2009-05/the_grammar_of_neuroscience.pdf).

October 16, 2009

FREE webinar 4 November now with online booking

Filed under: SF Training — Mark McKergow @ 12:14

Our next Discover Solutions Focus webinar will be held using new software that allows online booking.  All you need to do is click on the link and you’ll be enrolled, receive full details of how to dial in and log in, and even get reminders a day and an hour before the event.  The next webinar is Wednesday 4th November 2009 at 18.00 GMT (UK time).  For full details and to book online with a single click, go to http://www.sfwork.com/jsp/index.jsp?lnk=4f0.

This is an excellent opportunity to introduce colleagues and friends to the powerful and positive SF approach – and they get to hear about it directly from Dr Mark McKergow himself.  Please pass news of this wonderful FREE webinar opportunity to others. 

Space is limited.
Reserve your Webinar seat now at:
www2.gotomeeting.com/register/526586746

  • Are you trying to make progress in complicated and unclear situations?
  • Do you want to get things moving quickly?
  • Do you want to motivate and align your team?
  • Do you struggle with having difficult conversations at work?
  • Do you want to lead change with pinpoint precision?

 Solutions Focus (SF) is an approach to change that is causing companies worldwide to sit up and take notice. Its primary focus is on uncovering and building on what is already working well – even in areas that are failing. Whether you’re a manager, a team leader, a coach or a consultant, you can use SF to generate immediate results.

“SF is brilliant – it helps me support the business, turn around negative situations and help even our high-performing employees to deliver better results. Asking great questions in meetings has also helped me get noticed – great for my career!”
Antoinette Oglethorpe, European Learning & Organizational Development Director, XL Capital Ltd

During this one-hour interactive webinar with Dr Mark McKergow you will:

  • Discover the distinctive simplicity of the SF approach
  • Hear how it’s in use with organisations all over the world
  • Find out many different applications of SF
  • Learn about the six basic SF tools – which you can start to put into practice right away
  • Work out how SF can help you and your organisation

Our workshops are always interactive, and these webinars are no exception – you will have the opportunity to ask questions. You will also discover a whole range of resources on using SF within organisations and elsewhere.

The SF approach is sometimes compared to Appreciative Inquiry. Both methods focus on what’s working; many people prefer SF for its incisive simplicity and applicability in all kinds of situations, big and small. Coach Jilly Shaul comments

“quite the most powerful technique I’ve come across and one that really speaks to me”
Jilly Shaul, Life Coach

Space is limited.
Reserve your Webinar seat now at:
www2.gotomeeting.com/register/526586746

October 5, 2009

Art of Hosting: Very interesting meta-method of change practice

Filed under: SF Training — Mark McKergow @ 16:11

As a practicing consultant, coach and facilitator I always try to keep developing myself by attending trainings and other events from time to time.  Within the SF world this is not always easy – after 17 years I feel as if I’ve seen quite a lot.  Some of you will know of my recent work on developing the idea of Leader as Host, and part of my research led me to the Art of Hosting group (http://www.artofhosting.org).

Art of Hosting (AoH) is a movement that started – by this name – some five years ago.  It is not a new approach or method of change.  Rather, it is an approach which emphasises the importance of getting people into a good space with good ‘wicked’ questions that they care about – and then getting out of the way as much as possible and allowing useful dialogue to emerge.  This is explicitly a part of the post-modern strand of thinking – change happens in dialogue, dialogue is emergent, people don’t need help so much as a space in which to help themselves.  If this all sounds rather like SF… that’s because the overall philosophies have a good deal in common.  AoH is now being used in some very interesting places., including the European Commission.

The event I took part in was a four day training at Hazelwood House, Devon.  It was very cunningly structured on a multi-level learning basis, so that there was an excellent mix of doing it, learning about it, reflecting on it, and thinking about our own interests and questions.  There are 44 participants, ranging from the very experienced (the ‘hosting team’ were 6 of the most experienced you could wish to meet) to some who had never experienced this kind of relatively large-group work.  Our hosting team were from Denmark, Greece, the US and UK, with a balance of British and continental participants. 

AoH uses a number of methodologies, including Open Space Technology (familiar to SOLWorld conference participants!), Appreciative Inquiry, World Cafe (as seen at SOLWorld 2006 in Vienna) and Circle practice.  These are combined with ideas about calling people together around wicked questions, designing and holding space for emergence, an interesting design process called the ‘five breaths of design (http://www.artofhosting.org/thepractice/5breaths/) and ‘harvesting’ the results of the event, to ensure it goes forward in a good way.  This is all positioned on what they call the ‘chaordic path’ (and what I call emergence) – where the boundary of order and chaos produces interesting things.  Experience SF practitioners will see lots of parallels with what we do, combined with lots of options – one strength of AoH in my view is that all these different methods give many possibilities, especially when combined in interesting ways that fit the situation. 

I was able to do a little spreading of SF ideas amongst this – small tiny steps and ‘who is prepared to act’ (customer for change) were particularly well received.  I think we have something else to learn too – I found broadly little appetite for hardcore linguistics, and lots of enthusiasm to do something useful.  While I am still very convinced about the usefulness of the SF approach, I think we can be trying to get it into this kind of situation as well.  Any thoughts on a large group SF model, anyone? 

AoH run trainings world wide – a very interesting bunch.  I intend to keep up with them as things move forwards.  They certainly seem to be getting into some really interesting and challenging work, which is something I’d like to do more of in the coming years.

September 28, 2009

Health Service Journal – praise for sfwork

Filed under: SF Training — Mark McKergow @ 07:33

Our recent SF Coaching for Leaders work with Avon & Wiltshire Mental Health Partnership NHS Trust (AWP) has been written up in the NHS journal.  The article, entitled The Keys To Unlock Leadership, talks about how managers reported ’spending less time on problems and “why it’s not fair”, a decrease in anxiety and an increase in ability and action’.  They also noticed a ripple effect with their colleagues.  AWP have gone on to commission sfwork to continue to develop AWP staff, with nearly 100 top managers scheduled to participate by the middle of 2010. 

Download the article at http://www.sfwork.com/graphics/keys_to_unlock_leadership.jpg (2MB jpg).

September 23, 2009

Praise from Prof Danièle Moyal-Sharrock and the British Wittgenstein Society!

Filed under: Uncategorized — Mark McKergow @ 12:51

My paper with Kirsten Dierolf on the Grammar of Neuroscience (published in the SFCT journal InterAction and available for free download at http://tinyurl.com/lqb7p5) has come to the attention of Professor Danièle Moyal-Sharrock (http://herts.academia.edu/DanieleMoyalSharrock)  at the University of Hertfordshire and founder of the British Wittgenstein Society.  She is a Wittgenstein specialist, and commented in an email that the article “shows an impressive understanding and an innovative application of Wittgensteinian concerns and approach in organisations”.  

Even better, she agreed to join the Editorial Advisory Board of InterAction and invited us (me, Kirsten and anyone else from the SF community who is interested) to join the British Wittgenstein Society.  Needless to say, Kirsten and I jumped at the chance.  More on the BWS at http://www.britishwittgensteinsociety.herts.ac.uk/ - Kirsten and I are off to their Autumn lecture by Professor Rom Harré (another philosopher relevant to SF developments) in November.

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