SFWork Blog – news and updates from the Centre for Solutions Focus at Work

December 31, 2009

Tackling New Year resolutions with SF

Filed under: Uncategorized — Mark McKergow @ 13:25

An article in the Guardian newspaper by Richard Wiseman, our favourite professor of psychology, has highlighted some do’ s and don’ts about tackling New Year resolutions.  Wiseman has conducted a study about what helps people actually carry out their good intentions. 

Focussing on the downside of not changing, simply attempting to supress cravings and merely visualising success were not found to be a reliable route – even though these ideas are regularly pushed by self-help gurus. 

More success was had by those who broke their goals down into smaller steps, told friends about their goals (growing in the interaction), focused on the benefits of success and kept a progress diary.  Sounds like a good SF recipe to me! 

You can read the Wiseman article at http://tinyurl.com/yzr3n3v .  Happy New Year!!

December 17, 2009

2010 UK courses – dates now out including Accelerated Learning, SF Pro and SF Negotiation

Filed under: SF Training — Mark McKergow @ 12:34

Our UK course dates for the first half of 2010 are now out!  The programme includes:

See a summary of our training offerings at http://www.sfwork.com/jsp/index.jsp?mnk=200, and a full events diary at http://www.sfwork.com/jsp/index.jsp?mnk=730.  There are discounts on all courses for SFCT members (http://www.asfct.org).  And finally remember the special 1-day workshop in SF Conflict Resolution in Bradford, Tuesdau 19 January 2010, details at http://www.sfwork.com/jsp/index.jsp?mnk=252.

December 10, 2009

Coaching with OSKAR – a great way for managers to learn SF

Filed under: SF updates — Mark McKergow @ 22:28

One of the courses we run in-house a lot is ‘Coaching with OSKAR’.  For those who don’t yet know, OSKAR is the simple SF coaching process originally designed by Mark McKergow (me) and Paul Z Jackson for a project around 1999-2000.  The client, a leading food manufacturer, wanted a coaching process which wasn’t GROW and which encouraged the sharing of know-how as well as process coaching.  We came up with OSKAR, which has been developing fans and enthusiasts ever since. 

OSKAR stands for:

  • Outcome – what’s wanted – for the topic and the session, in general and then in detail
  • Scale – on a scale from 1-10, where are you now?  Mmmm….
  • Know-how – what do we (the client, the coach, others) know about how to do this?  What helps?  What else?  Who else is good at this?  What do they do?  etc
  • Affirm and Action – what’s impressive so far, what small actions can be taken next (which includes finding more know-how)
  • Review – what’s better

This is a process which can be learned quickly and put into practice.  Even better, each of the elements can be used as a tool, so people don’t even need to stick to the process as defined!  A great place to start with SF in the rush of the workplace environment.  Read about our success with it in the NHS – http://www.sfwork.com/graphics/keys_to_unlock_leadership.jpg

Also, read Mark and Jenny’s white paper on OSKAR on our articles page at http://www.sfwork.com/jsp/index.jsp?mnk=610#2.  And read more in the second edition of The Solutions Focus – in our online shop at http://www.sfwork.com/jsp/index.jsp?lnk=825, or in any online bookseller worldwide.

December 4, 2009

Beyond targets – how goals are not the answer (in Copenhagen or elsewhere)

Filed under: Uncategorized — Mark McKergow @ 09:58

The climate change summit in Copenhagen is fast approaching and there is much talk of long-term targets on emissions with goals of huge reductions by 2050.  I am very committed to addressing climate change – and as an Solution Focused practitioner I am not sure that long-term goals are the way to go.  You see, GOALS put you in GAOL.   In my view they are a statement about predictability which flies in the face of en emergent and endlessly surprising universe. 

Just about all self-help and management books stress the importance of goals. “Write down your goals” is a mantra in the world of personal development. Some like to have SMART goals – specific, measureable, timed etc. And yet…I wonder if this is always as helpful as it might be. In conventional thinking, the way to make progress is to set a goal and then create a plan to work towards it. You measure success by how close you are to achieving the goal on the desired date. No doubt this can be effective – but is it the only way? Indeed, the British press is filled with stories like the hospital which was so focused on its goals of reducing waiting lists etc that staff neglected basic hygiene and an outbreak of the c. difficile superbug caused 90 deaths.

 Some people describe Solution Focused practice as goal-oriented.  They are right in a way - in that progress is the objective as opposed to understanding.   However, goals are not the only way to define and discern progress.  The goal is a part of the platform – the basis for change. It sets a direction for desirable change and helps to clarify the issue at hand.   In SF practice we then move on to consider the Future Perfect.   The Future Perfect is a description, in concrete tiny detail, of a day in the life of the world once the desired changed have somehow – possibily miraculously – happened.  It’s an exercise in imagination, of course – and yet we imagine it happening TOMORROW.   In general once the Future Perfect is described, then the goal seems to fade into the background.

 So, is the Future Perfect a goal? I think not – it works in a different way. Although specific, it has no time dimension and may seem to be far from achievable. After all, it’s a miracle! It’s a step in a conversation towards linking the future with the past – the search for counters, resources etc and ‘when does this happen already?’. This then leads to some kind of small steps in the right direction, and then the emergence of ‘what’s better’.  The small steps are usually to be taken in a matter of days, by the people who want change – not left comfortably on the shelf until things get more urgent. 

This is a very fluid and emergent way of working. It picks up and builds on signs of progress which cannot be predicted in advance, rather than making a plan. So it is very responsive to changing circumstances and above all helps those involved to keep their eyes on what’s happening, as opposed to the things that should be happening in the plan.  In climate change terms, initiatives like 10:10 (http://www.1010uk.org/) focusing on 10% carbon emissions reduction IN THE YEAR OF 2010 seem much more like a credible route to success.   

So – do goals put you in gaol? I think we may be coming to the end of the great goal-rush – goals sometimes seem to me to be a constrained and imprisoning way of working. SF offers a very coherent way to work with the emerging and unknowable future.  In my view, the success of Copenhagen should be judged not on long term targets, but on the number – potentially billions – of small actions taking place in the days and weeks that follow.

For more on the Solution-Focused change movement, visit my website at http://www.sfwork.com, and the online SOLWorld community at http://www.solworld.org .

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