Scales and dials – SFCT UK meeting, York, 4 July 2011

The art and philosophy of scaling was top of the agenda at the SFCT Uk chapter meeting in York on Monday 4 July.  A good crowd from all over the UK assembled at the Priory Street Centre (thanks to Antoinette Oglethorpe for organising the venue).  Our lead speaker was Jeff Matthews of the Madison Group (http://www.the-madison-group.co.uk/) who shared his ideas about scaling in management.

Jeff has been working in situations where it’s key to keep certain parameters in the right zones (a little like the balanced scorecard approach). He has developed an approach to using scales called ‘dials on the dashboard’, taking cues from aircraft cockpit design and elsewhere, where the scale is displayed as a round dial with ‘good’ as straight up.  This means that things can be ‘less than good’ either by being too low or – interestingly – too high.  Jeff led an energetic session where we explored this idea, which is slightly different from the classic SF scale where 10 is ‘miracle’ and any movement upwards is welcomed.  Jeff has used this piece of work as his SFCT review, and you can read about it at his SFCT page at http://www.asfct.org/jeffmatthews.php.

The day continued with our usual collection of emergent topics and reflecting teams.  Sarah Cudmore (http://www.cudmoreconsulting.com) shared some work on ‘Sf-ing’ workshops for behavioural safety.  We also had reflecting teams about running follow-up sessions with groups (particularly about varying the processes) and about stress management for GPs.  I outlined a little of my latest thinking on ‘rutenso’ – the art of thriving in times of constant change – to round off the day.

The next SFCT telecall (for members) will be on 17 August, the host is John Brooker and the topic is conflict and teams.  Our next CPD day is Monday 17 October in London.  Anyone can join SFCT – more details at http://www.asfct.org.

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One response

  1. Hi Mark, thanks for doing the notes. A good summary. I wonder if there is a way to store presentations etc so non attendees can review.

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